Technical Customer Support Consultant (m/w/d)

Fussen Technology is a leading global player in digital dentistry. We are dedicated to
developing and providing comprehensive dental digital solutions to the dental professionals
around the world. In order to meet the interesting requirements of our dynamic market
segment and to further expand the European branch, we are looking for you as a committed
personality at our location in Oberstenfeld as a
Technical Customer Support Consultant (m/w/d) for Europe
Responsibilities
· Provide excellent and efficient technical support on FUSSEN hardware (3D scanners, CR,
sensors, X-ray) and software via online sessions, telephone, e-mails and on-site
· Managing support cases: collect all relevant information from customers, according to
company`s procedures and record this using company`s ticket system / ERP
· Create and update the knowledge base
· Organize product replacements
· Manage the stock of replacement devices and spare parts
· Interact with other departments and escalate customers’ feedback
Competencies
· Customer oriented approach
· Good communicator with ability to ask and listen
· Strong verbal and writing skills in English
· Chinese speaker or learner is a plus
· Problem solving and logical thinking skills
· Result oriented and stress resistant
· Aspiration to self-development and eager to learn
· Ability to work individually or as a part of the team
· Customer Service experience is preferred
· Ideally, you have experience in dental X-ray technology
· Working experience in 3D imaging and printing products technical support
· Knowledge in electronic and/or informatics and/or software information engineering and/or
mechanical automation should be proven by a corresponding certificate
We offer
• A modern and rapidly growing high-tech company
• An international atmosphere
• A friendly and innovative team
• Promising prospects
• Fast decision-making processes
• Challenging tasks with a wide variety of technical requirements
• Balanced mix of presence, home office and international travel
Send your enthusiastic and complete application, including an indication of your salary
expectations and your earliest possible starting date, to:
FUSSEN GmbH
In den Dorfwiesen 14
71720 Oberstenfeld
oder:
info@fussen-dental.com